24/7 Australian Support
Always Australian. Always there.
What it means
No overseas call centres or automated messaging services. When we say people first, we mean it. You’ll talk to a real person who can understand you.
Why it’s important
Because when you need support, you need it now. Not in 3 – 5 working days, but now. When something doesn’t work the way you expect it to, you need it sorted so your business can keep doing what it does.
At P1 Technology, you get direct access to our technicians during business hours and can even arrange access after hours and weekends if you need it. And if you need ongoing 24/7 support, we have a Network Operations Centre (NOC) who will be available on demand.
When it comes to product support, we use all Australian providers and in most cases they’re small, which means they’re easy to get hold of and care as much about customer service as we do. We never want you to feel like you’re talking to a telco provider – when you partner with us, you’ll feel like you’re talking to someone who cares (because we do), who will get back to you when they say they will (because we care) and someone you can contact with follow up questions whenever you need to (because we’ll remember who you are).
Not sure what you need?
No problem! We can help you design the best technology solution for your business with our complimentary P1 Discovery Audit.
Book your audit consultation today and discover the difference we can make to your business.Book Now